Cancellation Policy
Please also read our Terms & Conditions prior to booking.
Please understand that we are a small CIC social enterprise studio operating with limited resources. We will do our very best to accomodate your request provided we are given adequate notice, however our refund policies are strict because they enable us to pay our staff a fair wage, and remain accessible as a studio. Each week we get quite a few requests and if we were to accommodate each one, we would be forced to lower our staff wages or increase our prices - both of which we really want to avoid. We thank you for understanding.
All sessions
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Exchanges
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We can exchange your booking to another of the same session, or offer store credit towards another session, up to 7 days before the start of your session. You must tell us which session you would like to move to at the same time.
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We can exchange your session or plan of sessions from one activity to another, for example from a taster to a wheel throwing session, but we do not refund differences in price.
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Refunds
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We do not offer refunds. Up to 7 days before your session we can exchange your booking to another of the same session, or offer store credit towards another session.
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If we do agree a refund in exceptional circumstances, it is issued minus the card processing fee, as this is not returned to us when we refund.
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We cannot accommodate full or partial refunds on drop-in sessions.
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We cannot refund, transfer, or exchange free or discounted sessions.
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We cannot refund any unused sessions of a session plan.​​​
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Transfers
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You can give your place to a friend or family member at any time, right up to the start of the session, at no cost. Just email us their name and email address and we will move the booking over to them.
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If you have booked more than one place, you are welcome to pass on some or all of them in the same way.
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Exceptions
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If there is an emergency or you are ill, please email us or call +44 (0)7403 552625 and we will do our best to be fair and help you out.
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Gift Cards​
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Transfers​
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You can gift your gift card to a friend or family member at any time, just email us with the name and email address of the new recipient
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Refunds​
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We do not offer refunds on Gift Cards.
Group bookings (including private, corporate and charity)
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Booking and payment
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Group bookings are for a minimum of 8 people. We are not able to take group bookings for fewer.
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Group bookings are priced per person, so the cost depends on the size of your group.
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To confirm your date we ask for a 50% deposit, based on the number of people you tell us at the time of booking. The date is not held until the deposit is paid.
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The remaining balance is due 7 days before your session, and is based on your final numbers.
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Changes to numbers
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Your group can get smaller. Let us know your final numbers at least 7 days before the session and the balance will be reduced to reflect them.
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The minimum charge is always 8 people. If your group drops below 8, you are welcome to come with fewer, but the session is still charged at 8.
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The deposit already paid is also a minimum. If your numbers fall far enough that the balance would come to less than the deposit, no further payment is due, but we cannot refund the difference.
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Your group can also get larger, subject to space. Extra places are charged at the same rate per person.
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After the 7 day point, numbers are fixed. We cannot reduce the balance for anyone who does not turn up on the day.
Rescheduling
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You can move your booking to another date, free of charge, up to 14 days before the session, and your deposit moves with it.
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Inside 14 days we will do our best to find you another date, but we cannot guarantee it, and the deposit is not refundable.
Refunds
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Deposits and group booking payments are non-refundable. If you cannot go ahead, we will always try to move you to another date instead.
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If we do agree a refund in exceptional circumstances, it is issued minus the card processing fee, as this is not returned to us when we refund.
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If we have to cancel
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If we cancel your session for any reason, you will be offered an alternative date or a full refund of everything you have paid.
Courses and Retreats
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Exchanges
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You can exchange your booking for another course or retreat of equivalent value up to 28 days before the first session, free of charge.
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Between 28 and 14 days before the first session, exchanges are possible with a £20 transfer fee.
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Less than 14 days before the first session we cannot exchange your booking.
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We do not refund the difference in price if you exchange for something cheaper.
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Transfers
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You can give your booking to a friend or family member at any time, right up to the start of the session, at no cost. Just email us their name and email address.
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Refunds
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Course and retreat bookings are non-refundable. Where we can, we will offer an exchange or a transfer as set out above.
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If we do agree a refund in exceptional circumstances, it is issued minus the card processing fee, as this is not returned to us when we refund.
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